Open a ticket
Open Tickets in the panel and start a new ticket. Add a short subject, choose a priority of Low, Normal or High, describe the issue and attach files such as screenshots.
- Describe what happened
Say what you did, what you expected and any error message, and name the server or invoice involved.
- Pick a priority
Use High for an outage. Normal fits most questions.
- Attach evidence
A screenshot of the error or the payment usually saves a round trip.
Follow and reply
Each ticket has a number and a thread. Replies from our team appear in the thread, and you can answer from the same page with attachments. Close a ticket from its page when the problem is solved; you can open a new one at any time.
Other ways to reach us
The contact page lists the other channels. Payment and account questions are best raised as a ticket so the thread stays with your account.
Before you open one
For a server that does not respond, check the live status on the server page, try the browser console and look at Activity for recent actions. For a payment, check Billing for the receipt first.