Delete your account · BookMyHost

Customers can delete their BookMyHost account themselves. This page explains how, what is deleted, what we must keep, and for how long.

1. How to request deletion

In the BookMyHost app: Settings, then Delete account.
On the web: sign in, open Account, and use the Delete account section.
By e-mail: write to support@bookmyhost.com from the e-mail address registered on the account.

Only the account owner can request deletion. We send a 6-digit confirmation code to the owner's registered e-mail address, and the request is recorded once the code is entered.

Before you can request deletion, delete your servers and other services and pay any unpaid invoices. A reseller account with active clients cannot be deleted until the clients are moved or closed.

2. What happens when you confirm

The account is disabled immediately. Every sign-in, the app, API keys and access tokens stop working as soon as you confirm. Your servers must already be deleted, so nothing is switched off that you still use.
You have 7 days to change your mind. Write to support@bookmyhost.com from the registered e-mail address and we restore the account. You cannot cancel from the app or the website, because the account is already signed out.
After 7 days the data is erased and the account is closed. After that it cannot be restored.

3. What is deleted

When the account is closed we delete the data we have no legal duty to keep, including:

support tickets, their messages and attachments;
the sign-in details of the account users, including linked social sign-ins, saved sessions and registered devices;
API keys and access tokens;
notification history, saved settings and profile details;
passwords and access keys stored with your past services (root passwords, panel passwords, start-up scripts, cluster access files).

Server data is removed together with the services, so make your own copies first: deleted data cannot be restored.

4. What we keep, and why

Indian tax law and the CERT-In directions for cloud providers require us to keep billing and subscriber records. For 8 years (tax and CERT-In record-keeping) after the account is closed we keep:

invoices and credit notes, and their line items;
payments, refunds and the wallet transaction ledger;
the records of the services you hired (plan, dates and charges), without passwords or access keys;
KYC verification records, and the audit log entries that show who did what on the account.

These records are not used for marketing and are shown to no one except where the law requires. After 8 years they are deleted.

An account that never made a purchase or payment is deleted completely, with nothing kept.

5. Wallet balance

If your wallet still holds money, contact support@bookmyhost.com. We settle it under our refund policy (refund to the original payment method, where possible). An account with an unsettled wallet balance is not closed straight away: the account stays disabled and closure waits until the balance is settled, for up to 3 years after the request date. After that the account is closed and the amount is recorded in our retained records.

6. After closure

A closed account can no longer sign in and its API keys stop working. To use BookMyHost again, create a new account.

7. Contact

Questions about deleting your account or about the records we keep: support@bookmyhost.com.